Andor Health, the AI-native clinical services company reimagining virtual care, announces that new research published by the Medical University of South Carolina (MUSC) Telehealth Center of Excellence demonstrates the measurable value of enterprise virtual nursing programs powered by ThinkAndor.
The report, Demonstrating the Value of Virtual Nursing: Measurement Framework and Toolkit for Health Systems, provides one of the industry's first comprehensive frameworks for measuring virtual nursing across workforce experience, patient outcomes, operational performance, and financial impact. Developed in collaboration with Manatt Health, the report draws on more than two years of MUSC's implementation experience as its virtual nursing program expanded from five inpatient units to 57 units across four regions statewide.
Virtual nursing has rapidly become a strategic priority for health systems facing persistent workforce shortages, increasing patient acuity, rising documentation demands, and growing pressure to improve operational efficiency. The report concludes that virtual nursing should no longer be viewed as a staffing solution alone, but as a care redesign strategy capable of producing measurable enterprise-wide value.
"Virtual nursing is an essential care delivery model for health systems addressing workforce challenges while improving quality and patient experience," said Emily Warr, MSN, RN, Administrator of the MUSC Center for Telehealth and lead author of the report. "Our goal was to provide health systems with a practical framework to measure virtual nursing beyond anecdotal success stories. By evaluating programs across workforce experience, patient outcomes, population health, and financial performance, organizations can build the evidence needed to guide investment, optimize operations, and scale virtual nursing with confidence."
"MUSC's work reinforces what we've believed from the beginning. Virtual nursing is most valuable when it's part of an AI-native clinical strategy rather than a standalone technology deployment," said Raj Toleti, CEO of Andor Health. "Health systems don't need another point solution. They need an operational infrastructure that combines AI and clinical workflows to deliver measurable outcomes at enterprise scale."
