Andor Health announces that its virtual specialist consultation program, powered by ThinkAndor, now connects clinicians at more than 20 hospitals with Mass General Brigham specialists. Serving community and rural hospitals across Massachusetts, New Hampshire, Maine, and upstate New York, the program supports emergency telestroke, subacute telestroke, and urgent and routine teleneurology needs.

The program extends academic specialty expertise to community and rural hospitals, helping patients receive timely guidance closer to home.

"Mass General Brigham has an extraordinary depth of clinical expertise, and this collaboration shows what is possible when that expertise extends beyond the walls of the academic medical center. Together, we are creating a model that gives more hospitals and communities access to the specialists they need while building the infrastructure to scale across sites, specialties, and care models," said Pritesh Patel, President and COO, Andor Health. "This is where healthcare is going, with leading health systems using AI-native clinical services to expand access and capacity while delivering high-quality care closer to home. We are thrilled to continue expanding this collaboration as Mass General Brigham extends tele-newborn care."

ThinkAndor automates the coordination required to route and complete virtual specialist consultations, from the initial order through specialist assignment, escalation, and documentation.

Referring clinicians request a consultation through their existing electronic health record. From there, ThinkAndor automates the workflow, identifying specialists who are licensed, credentialed, and on shift, escalating unanswered requests, and assembling relevant patient information.

Once the consultation is complete, documentation is returned to the source electronic health record system. Sites without an established interface can begin through a standalone workflow.

The result is significantly greater capacity without additional coordination staff. Within six months of go-live, the program is on pace for more than 16,000 consultations annually, almost 70 per cent greater throughput than before the collaboration.

"At Mass General Brigham, one of our missions is to improve the health of the communities. This program is one important way we can bring that mission to life by extending specialty expertise into neighborhoods and hospitals where those services may not otherwise be available," said Rebecca G. Mishuris, MD, MPH, MS, Chief Health Information Officer at Mass General Brigham. "By connecting local clinicians with Mass General Brigham specialists in real time, we can help more patients receive expert guidance close to home, reduce unnecessary travel or hospital transfers, and support community hospitals in delivering high-quality care for the people they know best."