KPJ Healthcare Berhad (KPJ Healthcare), Malaysia’s largest private healthcare provider, has entered into a strategic partnership with NetSfere, a global provider of secure enterprise messaging and collaboration solutions, to roll out an encrypted communication platform across its network of 30 hospitals nationwide.

Under this partnership, NetSfere will provide KPJ Healthcare with a secure, compliant and centrally managed communication platform to safeguard sensitive information while enabling seamless collaboration among healthcare professionals. The platform offers end-to-end encryption, voice and video calls, secure file sharing and advanced IT administration controls to support compliance with Malaysia’s Personal Data Protection Act (PDPA) and healthcare industry standards.

Hosted on Amazon Web Services (AWS) in Malaysia, NetSfere ensures data sovereignty while offering real-time crisis alerting, centralised IT governance and full auditability. The platform includes Net-C, an AI assistant that enables clinicians and hospital staff to securely access workflows and information in real time, enhancing productivity and improving patient outcomes. All data is securely retained within Malaysia, supporting compliance with the Malaysian Society for Quality in Health (MSQH) and Joint Commission International (JCI) standards.

The solution was first introduced at KPJ Pasir Gudang Specialist Hospital in March 2024, followed by Johor Specialist Hospital and Ampang Puteri Specialist Hospital. Early adoption at these hospitals has demonstrated strong uptake and clear improvements in secure clinical communications. NetSfere will continue to expand across the Group, supporting doctors, nurses, clinical teams, and hospital management in delivering care more efficiently and safely.

Chin Keat Chyuan, President and Managing Director of KPJ Healthcare, said, “This partnership with NetSfere strengthens how our people connect and work together, as well as protects the trust our patients place in us. It gives our teams a secure platform to communicate and collaborate while ensuring the highest standards of data privacy. By strengthening this capability across our network, we are building the digital foundations that will enable safer, smarter care as we advance the KPJ Health System.”